Non-Downloading (Asset Missing DMR)

  • Confirm that truck had trips on the dates missing in the DMR.
  • Run system health check events either from Info hub or events report
  • Please Note 
  • Check or set report date 2 – 5 days before current date or date of noticed missing DMR.
  • Run diagnostics on asset and prompt a quick download. Check last asset communication to server indicated on the diagnostics window if above 240 Minutes (4hrs) escalate to technical  

Non-Downloading (Asset has old data)

  • Confirm that truck is in operating fleet (Not downed truck)
  • Run diagnostics on asset and prompt a quick download. Check last asset communication to server indicated on the diagnostics window if above 240 Minutes (4hrs) escalate to technical